Point of difference. Point of excellence.

A great contact center is about more than software and equipment. It’s also about having a staff that is well trained, properly skilled, engaged and empowered to serve customers on their preferred communication channels.

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Chrysalis Contact Center Academy

Chrysalis training solutions are designed to help you maximize your most important resource – your people. We offer some of the most comprehensive contact center manager and agent training programs in the industry. Improve your time-to-value with courses that will ensure your team quickly masters their agent desktop, administrative systems, reporting, dashboards and more.

Flexible online training

Chrysalis Contact Center Academy offers virtual courses with a live instructor, as well as self-paced courses that allow participants to learn when and where they want to. Our self-paced courses leverage video and proven techniques to enhance the online learning process. Participants can ask questions and get answers from our instructors whenever they need help – resulting in an affordable yet effective alternative to onsite training. The same certified contact center specialists who work directly with customers to implement their solutions have created the content for this curriculum.

Customized onsite training

Face to face. We deliver instructor-led training that is customized to your specific solution, at your location. Benefit from hands-on learning in your unique environment, using your own equipment. The same certified contact center specialists who implement our systems, design, refine and deliver our training content. Our instructors have many years of experience working with contact centers and a real-world understanding of how contact center managers and supervisors use the systems.

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