August 30, 2017
  • Posted by: Donna Penwell
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  • Under: Caller Elected Callback

Are you one of those people that gets frustrated just 10 seconds into waiting on hold for customer service┬áso you just hang up? Well, join the crowd. Statistics show that over 60% of Contact Center customers feel that even one minute of hold time is too long! That abandoned call is certainly not a good […]

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