January 3, 2019

See You in Austin at Avaya Engage 2019

  • Posted by: Donna Penwell
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  • Under: Archives

We can’t wait to kick off the 2019 year with you at the Avaya ENGAGE show this coming January 20 – 23.  We are looking forward to connecting with you and sharing the vast portfolio of solutions and services that span Avaya Contact Centers, IVR,CTI, ACD, AI, multimedia, mobile applications and so much more.  We are focused on delivering contact center solutions and services that drive transformation and exceptional customer experiences.

Plus, we have exciting news to share with you as Chrysalis merges with Digital DataVoice (DDV) under the Waterfield Technologies brand, forming one of the largest system integrators in the Contact Center space.  Combined we now cover a wide range of contact center platforms, enhance our support for our partners and add to our deep development and deployment capabilities in order to deliver on customer expectations.  Waterfield announced the acquisition of DDV on December 1, 2018.  Read the Press Announcement here.

Be sure to stop by Booth #610 to catch up and allow us to get you up to speed on new services and how our teams are growing in order to support you better.   We are looking forward to seeing you.

Avaya ENGAGEDon’t Protect Your Data…Make It Worthless!    

Gabe Harris and Bluefin founder Ruston Miles will lead a deep dive into PCI DSS in the Contact Center during their session “Don’t Protect Your Data…Make it Worthless!  Payment Security Strategies to Keep You One Step Ahead of Hackers.”  The program will be held Wednesday, January 23, 10:15-11:15.

Avaya ENGAGEAvaya Aura Contact Center and Contact Center Select 7.x

Join Melissa Vestal and Avaya Senior Product Manager Stephanie Long for a session explaining the new features of Avaya Aura Contact Center /Contact Center Select 7.0.3 and learn what’s coming next for AACC7.x. The program is scheduled for Monday, January 21, 3:15 – 4:15.