Artificial Intelligence
January 12, 2018
  • Posted by: Donna Penwell
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  • Under: Month: January 2018

Clearly, there are opportunities to increase automation and provide higher quality and more life-like self-service solutions for IVR, text and chat interactions.  But in all cases, there is still a person involved in the process – the end customer.   For Chrysalis, Artificial Intelligence (AI) is all about people. AI is becoming the new consumer expectation.  […]

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