October 16, 2017
  • Posted by: Donna Penwell
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  • Under: Month: October 2017

As Contact Center managers scurry around frantically to keep up with the latest self-service innovations, customers are continuing to do what they always have done…pressing zero until they talk to an agent. It seems, especially in the banking industry, that some people prefer to have a person help them with even the simplest request like […]

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