OmniChannel
February 28, 2018
  • Posted by: Donna Penwell
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  • Under: Omnichannel

Technology has never been so integrated into our daily lives.  Look around you…how many internet-connected devices are within arm’s reach?  These devices are only going to become more important with each passing day. So yes, let’s start stocking up on the power strips now!  As we rely on our devices for our everyday needs, the […]

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July 28, 2017
  • Posted by: Donna Penwell
  • No Comments
  • Under: Omnichannel

Everything I know about Schrodinger’s Cat is based on some comments made during an episode of the hit TV show The Big Bang Theory. So when I saw the Cat reference used in an article* about Contact Centers I was intrigued and knew I had to read it. It turns out that there is a […]

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