OmniChannel
February 28, 2018
  • Posted by: Donna Penwell
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  • Under: Omnichannel Customer Experience

Technology has never been so integrated into our daily lives.  Look around you…how many internet-connected devices are within arm’s reach?  These devices are only going to become more important with each passing day. So yes, let’s start stocking up on the power strips now!  As we rely on our devices for our everyday needs, the […]

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Chrysalis Omnichannel in Contact Center
September 29, 2017
  • Posted by: Donna Penwell
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  • Under: Omnichannel Customer Experience

As you read this Blog, I bet there are several internet-connected devices within your reach. Our day-to-day activities have shifted to the point where it is hard to imagine not being linked-up – it even makes us nervous to be without that tether to cyberspace. Contact centers have developed products and services to deal with […]

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