Chatbots
October 31, 2018
  • Posted by: admin
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  • Under: IVR

Contact Centers have always depended on automation – Interactive Voice Response (IVR)is an integral part of a contact center’s day to day operation.  That automation is getting even bigger and better with the addition of chatbots.   Each day, as is with all things related to AI,  the technology surrounding chatbots is getting better as […]

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PCI Secure Payment
June 19, 2018
  • Posted by: Donna Penwell
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  • Under: IVR

Contact center administrators have two masters to answer to when it comes to maintaining a secure credit card environment: the companies that issue the cards and customers who are rightly nervous about falling victim to credit card fraud or identity theft. Businesses who fail to maintain a PCI secure payment environment for processing, storing, and transmitting credit […]

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April 26, 2017
  • Posted by: Donna Penwell
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  • Under: IVR

Why would you ever need to think about human emotions when you’re focusing on your company’s IVR performance? What in the world do they have to do with each other? Aren’t there already enough factors you need to worry about when looking at improving the performance of your IVR? It turns out that people’s emotions […]

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February 22, 2017
  • Posted by: Donna Penwell
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  • Under: IVR

Chrysalis Software, a premier provider of contact center professional services and value-added solutions designed for businesses, today announced a new services offering for User Experience (UX) Design to enable the delivery of multi-channel customer interactions.   The UX Design service offers a data-driven and analytical approach to customer engagement to increase productivity and efficiency across multiple […]

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