Chatbots
October 31, 2018
  • Posted by: admin
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  • Under: Customer Service

Contact Centers have always depended on automation – Interactive Voice Response (IVR)is an integral part of a contact center’s day to day operation.  That automation is getting even bigger and better with the addition of chatbots.   Each day, as is with all things related to AI,  the technology surrounding chatbots is getting better as […]

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Customer Experience
May 23, 2018
  • Posted by: Donna Penwell
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  • Under: Customer Service

The phrase “customer service” is rarely being used anymore.  Instead, consumers everywhere have upped their game and demanded something even better – a “customer experience”. What does that even mean?  Well, it’s kind of like customer service but on steroids.  Substantiated by research and behaviors, businesses are giving these attention-loving consumers exactly what they’re asking […]

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