Customer Experience
May 23, 2018
  • Posted by: Donna Penwell
  • No Comments
  • Under: Customer Service

The phrase “customer service” is rarely being used anymore.  Instead, consumers everywhere have upped their game and demanded something even better – a “customer experience”. What does that even mean?  Well, it’s kind of like customer service but on steroids.  Substantiated by research and behaviors, businesses are giving these attention-loving consumers exactly what they’re asking […]

Read more