cloud
August 31, 2018
  • Posted by: Donna Penwell
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  • Under: Cloud

What does moving your Contact Center to the cloud mean to the customer?  Are there benefits?  Calling into a contact center is never a favorite task of anyone.  We know that a number of us hang up in frustration when we call in and either get put in a queue waiting until an agent is […]

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Cloud Migration
November 30, 2017
  • Posted by: Donna Penwell
  • No Comments
  • Under: Cloud

If it was that easy, wouldn’t everyone be doing it? Moving your contact center to the cloud is logical, sensible, forward thinking and the right thing to do. But actually going through the process is another story. Just the thought of all of the little details that have to be considered makes it scary and […]

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