August 30, 2017
  • Posted by: Donna Penwell
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  • Under: Caller Elected Callback

Are you one of those people that gets frustrated just 10 seconds into waiting on hold for customer service so you just hang up? Well, join the crowd. Statistics show that over 60% of Contact Center customers feel that even one minute of hold time is too long! That abandoned call is certainly not a good […]

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