Smart Contact Center
September 28, 2018
  • Posted by: admin
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  • Under: Artificial Intelligence

There is no doubt about it – contact centers must streamline their operations to remain competitive in the modern business landscape. Artificial intelligence is able to contribute to this effort in ways that a strictly human team simply cannot. Many contact centers that are falling behind with the technology are also falling behind in performance. […]

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Natural Language
July 31, 2018
  • Posted by: Donna Penwell
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  • Under: Artificial Intelligence

People use Artificial Intelligence (AI) more than ever to do things like verbally place orders for goods and services or ask for directions to a place they’re unfamiliar with. With the introduction of devices like Alexa and Google Home, we’re seeing the commercial use of artificial intelligence more and more. AI also continues to transform […]

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Artificial Intelligence
January 12, 2018
  • Posted by: Donna Penwell
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  • Under: Artificial Intelligence

Clearly, there are opportunities to increase automation and provide higher quality and more life-like self-service solutions for IVR, text and chat interactions.  But in all cases, there is still a person involved in the process – the end customer.   For Chrysalis, Artificial Intelligence (AI) is all about people. AI is becoming the new consumer expectation.  […]

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July 28, 2017
  • Posted by: Donna Penwell
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  • Under: Artificial Intelligence

Everything I know about Schrodinger’s Cat is based on some comments made during an episode of the hit TV show The Big Bang Theory. So when I saw the Cat reference used in an article* about Contact Centers I was intrigued and knew I had to read it. It turns out that there is a […]

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