Smart Contact Center
September 28, 2018
  • Posted by: admin
  • No Comments
  • Under: AI

There is no doubt about it – contact centers must streamline their operations to remain competitive in the modern business landscape. Artificial intelligence is able to contribute to this effort in ways that a strictly human team simply cannot. Many contact centers that are falling behind with the technology are also falling behind in performance. […]

Read more
Artificial Intelligence
January 12, 2018
  • Posted by: Donna Penwell
  • No Comments
  • Under: AI

Clearly, there are opportunities to increase automation and provide higher quality and more life-like self-service solutions for IVR, text and chat interactions.  But in all cases, there is still a person involved in the process – the end customer.   For Chrysalis, Artificial Intelligence (AI) is all about people. AI is becoming the new consumer expectation.  […]

Read more
July 28, 2017
  • Posted by: Donna Penwell
  • No Comments
  • Under: AI

Everything I know about Schrodinger’s Cat is based on some comments made during an episode of the hit TV show The Big Bang Theory. So when I saw the Cat reference used in an article* about Contact Centers I was intrigued and knew I had to read it. It turns out that there is a […]

Read more