Chrysalis offers a PCI secure platform designed and built specifically for Contact Centers.
Take the risk out of Contact Center agent-based credit card processing.
Guard against incidences of fraud by removing sensitive cardholder data from your network and applications.
Collect payment card data in a secure way while maintaining a positive customer experience.
Automating the input of credit card information frees the agent to perform other tasks, which reduces handle time.
The 2015 IBM Cost of Data Breach Study found that the average total cost of a data breach is $3.79 million. All companies that process, store or transmit credit card information must maintain a secure environment. Compliance violations can cost $5,000 to $100,000 per month in fines alone and much more in bad press and lost customers. Using the Chrysalis PCI Secure Payment technology, your business can securely and more efficiently process payments, while reducing the scope and expense of PCI audits.
Protect Customer Information
The Chrysalis PCI Secure Payment Platform facilitates secure checking and credit card payments using IVR. The solution promotes confidence by eliminating the worry a customer might have about an agent having access to sensitive credit card information.
Improve Agent Effectiveness
The handle time of the Contact Center agent is reduced by offering the self-service option. While the caller enters payment information in the IVR, the agent can make notes and perform other duties that might otherwise be done in post-call wrap-up.
Request a Consultation
Chrysalis offers a customized secure payment application that can be adapted to the way you do business. Our PCI Secure Payment Platform integrates tightly with all Avaya contact center solutions and takes the worry out of agent-based card processing. We employ best practices and assure rapid development with a commitment to your complete satisfaction. Let us help you add a new sense of payment security for your customers with a free PCI consultation on payments in your Contact Center. Contact us today.