We know Avaya.

We provide a range of Avaya products, deep contact center expertise, custom programming, training and support that goes far beyond anything offered by other providers. We are Avaya gurus. Put our knowledge to the test.

image description

Certified Solution Specialists

Chrysalis consists of a team of professionals who have decades of combined experience implementing Avaya contact center products. Chances are that if you have a challenge, we’ve already found ways to overcome it. If you have a problem, we’ve already fixed it. We are known for thinking outside the box and tailoring solutions to meet specific customer needs. Whether you have an existing implementation or new install, we can help in ways that result in a faster, better return on your Avaya investment.

image description

Rapid Response

We’re here when you need us. Get immediate access to experts who will answer questions, focus on your challenges, resolve problems quickly and serve as a seamless and reliable extension of your staff. Upgrade and optimize your contact center capabilities with Chrysalis at your side. Contact us today to talk about how we can help you.

Essential Contact Center Expertise

We combine deep knowledge of leading contact center platforms, best practices garnered from hundreds of projects, and a keen sensitivity to balancing the needs of the enterprise with the expectations of today’s consumers. This experience enables us to help you avoid challenges that can complicate and delay deployment. It also results in more innovative solutions that are designed for your current – and future – goals. When you work with Chrysalis, you get a complete solution that is optimized for success.

Chrysalis provides packaged software for IVRs, screen pops, host and database integration, and desktop automation tools for agents and supervisors that optimize the performance of the call center. Chrysalis has a broad range of experts on the leading call center equipment, technology and open standards such as Avaya, Aspect, Nortel, Cisco, Genesys, Nuance, VoiceXML, CCXML, SRGS, and SSML.

image description

Extreme Support

Problems happen. The test of an excellent solution provider is how they react and resolve them. We work relentlessly to help you avoid technical issues, setbacks and downtime, but when problems do arise, we have the skill, resources and processes to fix them fast. Our help desk is staffed by engineers who are ready to assist you 24×7. Providing an extreme level of support is the number one priority for everyone at Chrysalis.

 

From its inception Chrysalis Software has helped businesses to improve their customer relationships with their call center products and professional services. Today, Chrysalis customers are taking advantage of the latest advances in hosted and premises-based Interactive Voice Response (IVR) systems, Advanced Speech Recognition (ASR), Computer Telephony Integration (CTI) and contact center management systems.

 

Chrysalis creates innovative applications that enable businesses to form closer relationships with their customers. We are committed to exceeding our customers’ expectations, delivering on-target unique solutions, on time, and within budget.

image description