Chrysalis Software, a premier provider of contact center professional services and value-added solutions designed for businesses, today announced a new services offering for User Experience (UX) Design to enable the delivery of multi-channel customer interactions.   The UX Design service offers a data-driven and analytical approach to customer engagement to increase productivity and efficiency across multiple channels.

User Design services have been around for a long time. However, our new approach is focused on utilizing a more data-driven methodology. Incorporating human factors into the process by combining the practices of psychology and engineering to develop applications produce real business results. Many offerings can deliver User Design services based on best practices or intuition, however our method of basing design enhancements on real customer data enables companies to test and measure actual business impacts more effectively.     (more…)

Successful Compliance Testing by Avaya provides confidence in Blueworx Voice Response 7.1 interoperability and successful deployment Fully compatible with Avaya Aura® Communication Manager r7.0 and Avaya Aura® Session Manager r7.0 Carmel, CA – February 15, 2017 – Chrysalis Software, a premier provider of Avaya contact center professional services and value-added products, today announced successful completion […]