Throughout history, Mother Nature has shown she can severely disrupt business and life in general. This paper examines the impact of a storm on three types of organizations found in any city or town. It provides examples of how outbound notification helps organizations prepare for, deal with, and recover from a serious disaster. The paper describes lessons learned by a city government, a medical center, and a water, gas, or electrical utility. The paper provides “before and after” snapshots which will show how adding an outbound notification solution can significantly strengthen an organization’s emergency recovery plans. The paper is intended for IT managers, customer service managers, and other decision makers looking to manage any level of disruption during a natural disaster.
Download