References & Case Studies
The Keith Smith Company, Inc.
The Keith Smith Company, Inc. (http://www.keith-smith.com/) is an independent producer and provider of broiler hatching eggs and flock services to the poultry industry in the United States and internationally. Keith Smith Company, Inc. is experiencing tremendous growth. The company is reducing costs, increasing data accuracy and narrowing the time to produce operational results reports through technology implementations such as the IVR. Read More...
Advantage Health Solutions
Advantage Health Solutions (http://www.advantageplan.com/) is one of the fastest growing health plans in Indiana. This growth and success is due largely to uncompromised principles of integrity and outstanding customer service. The contact centers play a key role in delivering this exceptional customer service. Read More...
State of Oregon Department of Justice
The State of Oregon Department of Justice Division of Child Support has an MPS500 IVR with applications developed by Chrysalis Software currently in production. The solution includes automated outbound services that proactively notify clients of payment due and notifies them that a hearing is pending. When the Payment Notification application proactively calls clients, it speaks in either English or Spanish, the client’s name and requests confirmation of identity before proceeding. Upon confirmation, it provides a payment reminder including the amount due and provides a phone number to call to reach their case manager. This solution benefits the State by off-loading calls that personnel would otherwise have to make manually, increase payment collection, decrease no-shows for court dates, and proactively provide convenient and friendly reminders to clients. Read More...
AT&T Business Solutions
Chrysalis partners with AT&T Business Solutions to provide professional services for contact center implementations. One such implementation conducted for a renowned children’s hospital consisted of upgrading a Nortel Networks Symposium Call Center Server (SCCS) 5.0 to a Contact Center Manager (CCM) 7.0. Chrysalis provided the professional services to install and configure the software, transfer the database and scripts to the new server, perform testing, conduct on-site cutover support, provide supervisor and administrator training, and post-cutover warranty support. Read More...
Portland General Electric
Portland General Electric (PGE) has the number one priority to deliver safe and reliable power to its customers while providing excellent customer service. Since 1997 Chrysalis Software has developed and implemented the applications on PGE's IVR platforms, playing an integral role in the overall success of their contact center. With the help from the Chrysalis team, PGE has reduced the number of calls requiring assistance from a service representative from 65% to 25% of all inbound calls. Read more ....
San Joaquin Valley Air Pollution Control District
San Joaquin Valley Air Pollution Control District The mission of the San Joaquin Valley Air Pollution Control District is to improve the health and quality of life for the San Joaquin Valley residents through cooperative and effective air quality programs. To help manage these programs Chrysalis collaborated with the District to provide a comprehensive contact center solution. The new applications developed by Chrysalis have significantly improved the efficiency of their contact center, exceeding their expectations in terms of improved customer service, ease of maintenance, and lower operating costs. Read more ...
State of Missouri Department of Revenue
At the State of Missouri Department of Revenue, Chrysalis assisted with the migration from their legacy Nortel Networks IVR to the latest Nortel Networks MPS 500 IVR. Chrysalis provided the porting, systems integration, and regression testing for the IVR applications. The solution ensures that the State can incorporate the latest technology developments and protect their initial investment made years ago. Read more ....
State of Utah Department of Workforce Services
The State of Utah Department of Workforce Services has two contact centers responsible for providing services for callers looking to gain information on claims status, food stamps, and Dept office locations. Chrysalis assisted the State with a multi-phased multi-site implementation involving IVR and CTI applications. The Department of Workforce Services is using the Chrysalis Sonata CTI Solution to take advantage of current technologies that can provide better customer service and improve the efficiency of their agents. Read more ...