Intelligent, personalized solutions for the contact center.
That’s a great customer experience.
We offer a range of Avaya contact center products that drive better, more efficient customer and agent experiences. Ensure you have the right resources to address customer needs, effectively route inquiries to improve first contact resolution, provide customers with convenient self-service options, enable them to interact with you using their channels of choice – and more. Whether you are ready to transform your contact center with new Avaya products or expand the performance, reliability and flexibility of your existing infrastructure, Chrysalis can help orchestrate a comprehensive solution that drives maximum value from your Avaya investments and positively impacts your business.
Reduce call volume and improve efficiency by moving voice interactions to alternate, less expensive communication channels such as email, chat, SMS and social media.
Improve contact center performance
Use historical and real-time reporting data to quickly adapt your contact center to changing business needs and better serve customers.
Personalize customer experiences
Give customers a seamless experience and enable personalized service by providing agents with a comprehensive, single desktop view of customer interactions and history across various points of contact.
We have the right Avaya solution for your business.
Avaya Aura Contact Center: Transform a one-dimensional call center into a multimedia contact center that can manage and route multiple communication channels. Provide service using voice, online chat, email and social channels – giving customers the ability to use the point of contact that is most convenient. Intelligent routing and resource selection features help determine the best agent for each customer inquiry. The solution also works with Avaya legacy equipment and IP Office.
Avaya Aura Call Center Elite: This widely used platform enables intelligent, personalized contact routing. With intelligent routing and resource selection features, you can determine if customers should be served by the least busy agent, the first available agent, or the agent with skills that best match your customer’s needs.
Avaya Aura Experience Portal: Enable customers to quickly access information with Interactive Voice Response (IVR). Chrysalis can help you build self-service applications that drive excellent customer experiences. We also have deep expertise with leading ASR vendors including Nuance and LumenVox.
Avaya Aura Workforce Optimization: We provide a comprehensive solution that includes everything from workforce management tools for scheduling and forecasting to quality management solutions that span contact recording and monitoring, coaching and eLearning and speech analytics.
Additionally, Chrysalis offers a range of products and services that integrate with and enhance the Avaya contact center suite, including: caller elected callback; CTI for screen pops, intelligent routing and click-to-call functionality; secure PCI payments and a robust mobile framework.