Sophisticated capabilities optimized for mid-size businesses.
Avaya Contact Center Select (ACCS) provides an affordable integrated solution that is “right-sized” for small and medium Avaya IP Office customers with 10 to 250 agents. The solution enables a fully integrated contact center with skills-based routing, outbound dialing, call recording and multichannel support for customer interactions across voice, email, web chat, text and fax, as well as historical and real-time reporting.
The all-in-one multichannel contact center solution allows you to manage all of your channels the same way you manage your inbound voice interactions. ACCS connects with customers on their own terms – using email, chat, voice, SMS, fax and social media.
- Enterprise-class multichannel contact center functionality
- Inbound and preview/progressive outbound
- Support for local or remote agents
- Skills-based routing
- Agent Desktop integration with specified IP Office phones
- Peer-to-peer Instant Messaging and presence notifications
- Reporting (real-time and historical)
- Recording tools
- Support for virtualized VMware environments
- Support for G14 countries’ languages
The solution is quick to deploy with minimal disruption.