Avaya IP Office

A simple, powerful, omni-channel solution.

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Sophisticated capabilities optimized for mid-size businesses.

Avaya Contact Center Select (ACCS) provides an affordable integrated solution that is “right-sized” for small and medium Avaya IP Office customers with 10 to 250 agents. The solution enables a fully integrated contact center with skills-based routing, outbound dialing, call recording and multichannel support for customer interactions across voice, email, web chat, text and fax, as well as historical and real-time reporting.

 

The all-in-one multichannel contact center solution allows you to manage all of your channels the same way you manage your inbound voice interactions. ACCS connects with customers on their own terms – using email, chat, voice, SMS, fax and social media.

 

Capabilities include:

  • Enterprise-class multichannel contact center functionality
  • Inbound and preview/progressive outbound
  • Support for local or remote agents
  • Skills-based routing
  • Agent Desktop integration with specified IP Office phones
  • Peer-to-peer Instant Messaging and presence notifications
  • Reporting (real-time and historical)
  • Recording tools
  • Support for virtualized VMware environments
  • Support for G14 countries’ languages

 

The solution is quick to deploy with minimal disruption.

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Key benefits

  • 1

    Right-Sized Solutions

    Sophisticated, omni-channel contact center capabilities optimized for small and medium-sized businesses.

  • 2

    Engage Everywhere

    Interact with and serve today's customers as communication preferences evolve to include a range of mobile and social channels.

  • 3

    No Headaches

    Web-based administration allows for a centrally managed system.

Put Chrysalis to work for you.

Chrysalis is credentialed, experienced and ready to optimize ACCS in your environment. We can also help you enhance your solution with additional capabilities such as CTI and highly effective IVR applications that enable natural, voice-driven self-service.

ACCS/IP Office services offered by Chrysalis:

  • IP Office Configuration for ACCS
  • ACCS Installation
  • ACCS Design and Customization
  • ACCS Script Implementation
  • New Scripts or Porting of Scripts from AACC
  • ACCS Service Pack and Patch Maintenance
  • Complete ACCS Administration and Maintenance
  • Complete ACCS Training

Learn more

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