Why Use Speech Recognition?

How would you like to help your call center customers:

  • Reduce call completion times?

  • Lower call abandonment rates?

  • Decrease support costs?

  • Reduce queue time?

  • Offer their callers faster access to information and better service?


A speech enabled IVR application is on average 14 times less expensive than a live agent! More importantly, it enhances the entire caller experience, resulting in higher customer satisfaction, increased loyalty and more revenue for the enterprise. As a result, the ROI on speech-enabled IVR applications is typically achieved in less than one year.

A Nuance Developer Partner, Chrysalis Software Chrysalis uses Nuance’s state of the art speech recognition software to deliver highly accurate and effective speech-enabled applications. And the Chrysalis sales staff offers ROI tools, white papers, and demonstration applications to help make the speech recognition story compelling.


Contact your Chrysalis account representative for additional information. Remember,

The Future of Speech is NOW!

  

Speech Benefits

  • 84% of users prefer interacting with speech recognition systems vs. human operators.

  • 80% prefer speech to touchtone Using speech recognition saves money by shortening the length of call by 50% vs. menu-driven IVR’s.

  • Using speech recognition increases IVR usage from 20-60%!
Try our live demonstration of a Help Desk Application as an example of how speech recognition can provide beneficial self service applications for your customers.