Microsoft Speech Technologies

Microsoft® Speech Server 2004 (MSS) combines Web technologies, speech-processing services, and telephony capabilities into a single, integrated system. The server enables companies to unify their Web and telephony infrastructure, and extend existing or new ASP.NET Web applications for speech-enabled access from telephones, mobile phones, Pocket PCs, and Smartphones. Microsoft Speech Server is a flexible and integrated speech platform that dramatically reduces the complexity and cost of developing and deploying
speech applications.

ASP.NET applications from a broad variety of industries can be speech-enabled using Microsoft Speech Server. Examples include contact center self-service applications such as call routing, and customer account and personal information access. Many other contact center speech-enabled applications are possible including travel reservations, financial and stock applications, and CRM deployments. Information Technology (IT) groups can benefit from speech-enabled applications in the areas of sales and field-service automation, e-commerce, auto-attendants, helpdesk password reset applications, and speech-enabled network management, to name just a few.

Companies can use Microsoft Speech Server 2004 to deploy telephony-only DTMF (touch-tone keypad) applications, speech-enabled telephony applications, and multimodal (mixed speech/ visual) applications today, all while leveraging their existing IT and contact center technology infrastructure and assets.